How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Once your order has been dispatched, you’ll receive an email with your tracking number and the carrier details. You can click the link in that email to see your parcel’s progress in real time.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or email us at info@toolsonlincs.co.uk

How much is delivery?

Delivery is free on orders over £50. For orders under £50, standard tracked delivery charges apply (shown at checkout).

Do you deliver outside the UK?

Currently, we deliver to UK mainland addresses only.

I placed my order — when will it be dispatched?

Orders are typically dispatched the same day (Monday–Friday, 10am Saturday) if placed before our daily cut-off time which is 5pm (10am Saturdays). Orders placed later in the day, on weekends (Saturdays after 10am) or bank holidays will be dispatched the next working day.

What if my item arrives damaged or faulty?

Contact our support team right away with your order number and photos — we’ll resolve it quickly (replacement or refund).

Do your tools come with a warranty?

Yes — all power tools and branded products come with the standard manufacturer warranty. Please register your product with the manufacturer where applicable.

What do I do if I need a repair or service under warranty?

Please contact the product’s manufacturer directly to arrange any warranty repairs or servicing after 14 days from purchase from us. Most branded tools (like DeWalt, Bosch, Milwaukee etc.) include 1 year manufacturer warranty support and often require you to register the product on their website for extended warranty.

Are all items in stock?

Yes, all products shown as available on our website are in stock and ready to dispatch. Stock levels update automatically.

Do you sell genuine branded tools?

Yes — all our tools and accessories are 100% genuine, sourced from trusted UK suppliers and brands such as DeWalt, Bosch, Milwaukee and more.

Can I get help choosing the right tool?

Absolutely — tell us what you need it for (trade, DIY, home use) and your budget, and we’ll recommend the best options.

How can I contact you?

Customer Service HoursMonday to Friday: 9:00 AM – 5:00 PMSaturday: 9:00 AM – 12:00 PMClosed on Sundays and Bank HolidaysHow to Contact UsEmail: info@toolsonlincs.co.ukPhone: 01205327851 or 07549958519

What payment methods do you accept?

We accept all major debit/credit cards, PayPal, and other secure checkout options shown at checkout.

Do you offer any discounts?

Yes! Use code TOOLSON5OFF for 5% off your order plus receive gifts as you spent - checkout our webite for more informations - also don't forget look into our new Reward program!!

How can I redeem my points?

When you have enough points, simply redeem them in the pop-out rewards window. A discount code will be automatically added at checkout, or you can copy the code and enter it manually during checkout.

Can I have an VAT invoice for my order?

Yes, of course. Please email us, and we will promptly send your invoice. We do not attach invoices to orders by default for privacy reasons — this helps protect both our customers and our business.